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Click on "Register" at the top right corner. Enter your email, create a password, and follow the on-screen instructions to verify your email address.
We have three levels: Basic (Email verified), Verified (ID + Face scan), and Verified Plus (Proof of Address). Higher levels unlock higher withdrawal limits.
Common reasons include blurry photos, expired ID, or name mismatch. Ensure your document is valid and details match your profile exactly.
On the login page, click "Forgot Password". Enter your registered email to receive a reset link. Note: Withdrawals are suspended for 24h after reset.
Yes, go to Security Settings -> Email Address -> Change. You will need access to both old and new emails for verification codes.
Yes, institutions can apply via the "Institutional" page. You will need to provide Certificate of Incorporation and other business documents.
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
No, individuals are permitted only one main account. You can create sub-accounts within your main account for different strategies.
Go to Security Settings -> Disable Account -> Delete Account. Please withdraw all funds before proceeding. This action is irreversible.
Accounts may be locked for security reasons. Contact Live Chat support immediately to initiate the unlocking process.
Navigate to "Trade" > "Spot". Select your pair (e.g. BTC/USDT). Choose Buy or Sell, enter the amount, and click the button.
A Market order executes immediately at the current price. A Limit order sets a specific price and only executes when the market reaches that price.
Standard fee is 0.1%. VIP users and those paying with our native token receive discounts up to 50%.
The minimum trade amount is typically 10 USDT for most pairs.
Yes, our robust API supports high-frequency trading. Documentation is available in the footer link "API".
Slippage is the difference between the expected price of a trade and the price at which the trade is executed, often occurring during high volatility.
Yes, we offer USDT-M and COIN-M Futures with up to 100x leverage for eligible regions.
A Stop-Loss is an order placed to sell a security when it reaches a certain price, designed to limit an investor's loss on a position.
Yes, we provide built-in Grid Trading bots and allow external bots via API.
Go to the Copy Trading section, choose a trader from the leaderboard, click "Copy", and allocate your funds.
A profit-sharing fee (typically 20% of your profits) is all that is required of you, the trader you copy is also settled from this fee. If you don’t make a profit you do not pay this fee.
Minimum typically starts at $500 or $1000. Not $50 or $100.
Our system is built for low latency. Trades are typically replicated in less than 50 milliseconds, ensuring you get entry prices very close to the trader you are copying, minimizing slippage. The only time there may be delay is when position risk is high or extremely high volatility of price.
No, you can only copy one trader at a time. You can request to copy multiple traders at once and when one is dormant the system will automatically shift to copy the other trader.
Go to Wallet -> Deposit -> Select Coin -> Select Network. Copy the address and send funds from your external wallet.
Crypto withdrawals are processed instantly after network confirmation. Bank withdrawals take 1-3 business days.
Yes, we support USD, EUR, GBP, and 20+ other currencies via Bank Transfer and Credit Card.
For currencies like XRP, BNB, or EOS, a Memo/Tag is required to route the deposit to your specific account. Missing this may result in fund loss.
This usually means the blockchain network is congested. Once the required number of confirmations is reached, funds will be credited.
Yes, minimums vary by coin. For example, BTC is 0.0001 BTC and USDT is 10 USDT.
Peer-to-Peer (P2P) allows you to buy/sell crypto directly with other users using local payment methods, with GetTrustAccount as escrow.
Transfers between GetTrustAccount users are free and instant. Select "Internal Transfer" and enter the recipient's UID or email.
Yes, simply go to "Buy Crypto", select Credit/Debit Card, and follow the prompts. Fees apply.
Go to Wallet -> Transaction History to see all deposits, withdrawals, and trades.
Yes, we use 100% cold storage for user assets, have a dedicated insurance fund (SAFU), and are ISO 27001 certified.
Go to Security Settings. You can enable Google Authenticator (recommended) or SMS Authentication.
It is a unique code you set that will appear in all genuine emails from GetTrustAccount, helping you identify fake phishing emails.
We may freeze accounts if we detect suspicious activity. Contact support to verify your identity and unlock it.
This feature restricts withdrawals only to addresses you have explicitly approved, preventing unauthorized transfers.
You will need to reset your 2FA via the login page by clicking "Security verification unavailable?". This requires manual ID review.
No. We will never DM you first on social media asking for funds or passwords. Beware of impersonators.
Go to Security -> Device Management to see all active sessions and login history.
We support hardware security keys (YubiKey) for the highest level of account protection.
Yes, we reward security researchers who responsibly disclose vulnerabilities. Check our footer for details.
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